Moondala does not sell your personal data. We generate revenue from transactions and platform services — not from advertising or exploiting your personal information.
1) What we collect
- Account information: name, email, phone number (if provided), country, date of birth, profile preferences and interests.
- App activity: follows, likes, comments, messages, referral activity, and product interactions (used to prevent fraud and improve recommendations).
- Transaction data: orders, payment method used (card, platform credits, or a combination), refund/return history, reward balances and payouts.
- Wallet and credit data: your Moondala account balance, credit transactions, top-ups, and withdrawal requests.
- Device and log data: IP address, browser/device type, approximate location, app errors, and security logs.
2) How we use your data
- To create and secure your account (login, fraud prevention, identity verification, abuse detection).
- To process orders, payments, returns, refunds, reward calculations, and payouts.
- To power platform features including the social feed, messaging, shop pages, referral network, and personalized product recommendations.
- To detect and prevent fraudulent activity across accounts, transactions, and referral networks.
- To improve reliability, performance, and user experience (crash logs, analytics, A/B testing).
3) What we do NOT do
- We do not sell your personal data to third parties.
- We do not allow third-party advertisers to target you using your private profile data.
- We do not share your financial information (wallet balance, earnings, payout details) with other users.
4) Sharing
We may share limited data only when necessary to operate the platform:
- Payment processors and financial partners (to complete transactions, process payouts, and handle currency conversion).
- Infrastructure and service providers (hosting, database, email/SMS delivery, analytics).
- Fraud prevention services (to verify identity and detect suspicious activity).
- Legal authorities (if required by law, court order, or to protect users and prevent fraud).
5) Cookies & local storage
We use cookies and local storage for authentication, session management, preferences (language, theme, currency), and basic analytics. You can restrict cookies in your browser settings, but some features may not function properly.
6) Your choices
- Update or correct your profile information from Settings at any time.
- Deactivate your account temporarily or request permanent account deletion.
- Control privacy features such as profile visibility and messaging preferences.
- Request a copy of your data by contacting support.
7) Data retention
We retain your data for as long as your account is active. If you delete your account, we will remove or anonymize your personal data within a reasonable timeframe, except where we are required by law to retain certain records (e.g., transaction history for tax or legal compliance).
8) Data security
We implement industry-standard security measures including encryption in transit, access controls, regular security reviews, and monitoring. However, no system is completely secure, and we cannot guarantee absolute security.
9) International transfers
Moondala operates globally. Your data may be processed and stored in countries other than your own. By using Moondala, you consent to this transfer. We take steps to ensure your data is treated securely regardless of where it is processed.
10) Children's privacy
Moondala is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us.
11) Changes to this policy
We may update this Privacy Policy as our platform evolves. We will update the 'Last updated' date at the top. Continued use of Moondala after changes constitutes acceptance.
12) Contact
For privacy-related questions or requests, contact us at support@moondala.one.